Getting access to your work computer may be difficult in any of those scenarios unless you’ve set up Remote Desktop on a Windows 10 Pro or Windows 10 Enterprise PC. Remote Desktop allows you to connect to a Windows 10 device on Windows, Android, iOS and macOS from afar. It provides easy access to all your apps, files, and network resources. Upgrade using a Windows 10 Pro product key. Select the Start button, then select Settings Update & Security Activation. Select Change product key, and then enter the 25-character Windows 10 Pro product key. Select Next to start the upgrade to Windows 10 Pro.
Before upgrading to Windows 10 Pro, make sure your device is up to date and running the most recent version of Windows 10 Home. For more info about how to keep your PC updated, see Windows Update: FAQ.
To upgrade from Windows 10 Home to Windows 10 Pro and activate your device, you'll need a valid product key or a digital license for Windows 10 Pro.
Note: If you don't have a product key or a digital license, you can buy Windows 10 Pro from Microsoft Store. Select the Start button, select Settings > Update & Security> Activation , and then select Go to Microsoft Store. From here, you can also see how much this upgrade will cost.
Open Activation settings
Use the following chart to determine which activation method you'll use:
If you got Windows 10 by... | Activation method |
|---|---|
Upgrading to Windows 10 for free from an eligible device running a genuine copy of Windows 7 or Windows 8.1. | Digital license |
Buying a Windows 10 Pro upgrade from the Microsoft Store app and successfully activated Windows 10. | Digital license |
Being a Windows Insider and upgrading to the newest Windows 10 Insider Preview build on an eligible device that was running an activated earlier version of Windows and Windows 10 Preview. | Digital license |
Buying genuine Windows 10 from the Microsoft Store app. | Digital license |
Buying a copy of Windows 10 from an authorized retailer. | Product key Find it on a label inside the Windows 10 box. A digital license will be given to your device for Windows 10 based on the valid product key you entered. If you bought your PC from a manufacturer, the manufacturer, not Microsoft, must provide a product key. |
Buying a digital copy of Windows 10 from an authorized retailer. | Product key Find it in the confirmation email you received after buying Windows 10 or in a digital locker accessible through the retailer’s website. A digital license will be given to your device for Windows 10 based on the valid product key you entered. |
Having a Volume Licensing agreement for Windows 10 or MSDN subscription. | Product key It is available through the web portal for your program. |
Buying a new or refurbished device running Windows 10. | Product key It is preinstalled on your device, included with the device packaging, or included as a card or on the Certificate of Authenticity (COA) attached to the device. If you bought a refurbished PC, the refurbisher, not Microsoft, must provide you a product key. |
Buying from www.microsoft.com | Product key Find it in the confirmation email that contains the order history. |
If you're having trouble locating your product key, see Find your Windows product key and Find your Microsoft downloads and product keys.
If you're ready to upgrade, select one of the following headings to get started:
Remote Desktop feature is one of the best way to get connected with all other PC. But sometime there may be possibility that you are facing some connectivity issue while using Remote Desktop Protocol (RDP). Here we are going to glow some points that causing this issue and will definitely try to fix if your Windows 10 Remote Desktop not working.
Well, Remote Desktop Protocol comes with Windows Pro version that let you
Remote Desktop not working after Windows 10 upgrade
Yes, this can also be an option for not working of Remote Desktop on your computer. As with latest updates there might be some settings which are not compatible with Remote Desktop PC. We are also going to cover such things to make sure Remote Desktop works well without any trouble.
Let us try to fix this problem from the beginning, right from connection procedure to troubleshooting the issue.
Related:How to wake up your PC remotely from anywhere
How to Fix Windows 10 Remote Desktop not working
We recommend you to follow the steps in sequence as we have discussed the most common causes first.
1. Check Internet Connection
Make sure your internet is working fine. Sometimes there is connected internet network but it is not working. This problem comes most often when you connect to WiFi. You can easily fix this problem of internet
Windows Pro Remote Desktop Server
2. Properly Set Up Remote Desktop
I know you are better with connectivity but some of us may have not connected the Remote Desktop properly. So you must check it first and then try other steps.
- Type Remote settings on the search space near the Start menu.
- Under the Best match result, click on Allow remote access to your computer.
- Now the System Properties appears, on the Remote tab click Advanced option, tick Allow remote connections to this computer and also check the authentication option.
Now it’s time to have a connection with other computer. There are many options to share the connectivity such as apps, home network, and much more. You can choose whatever convenient for you.
- Now open Remote Desktop on another PC.
- Now enter the hostname, IP address to connect.
- Now enter the login credential set for the above PC to connect with remotely.
- If you get any notification of not verified, click Connect anyway.
Now you are successfully connected to other PC.
Now if you already have followed same steps as above then try some fixes.
3. Stop Using VPN
Don’t use VPN service while using Remote Desktop feature on either of computers. It changes your current IP address and may not search for the associated computer.
You can directly turn Off VPN from the app (if using) or from default VPN service from Windows PC. Follow some steps here.
- Go to Settings.
- Double tap on Network & Internet>choose VPN from left panel.
- Check out the list of all VPN connections.
- Tap on the VPN service and select Remove option.
4. Allows Remote Desktop on Firewall
You may have tried your best in connecting the Remote Desktop but if your Remote Desktop app is disabled from Firewall settings, then this won’t work. Follow some steps here.
- On a search bar space, type Firewall. Select Windows Defender Firewall from the search result.
- From the left pane, tap on Allow apps through Windows Defender Firewall.
- Here you can check the list of all apps, check for Remote Desktop if it is not checked, mark this tick and click OK button.
Now check the Remote Desktop service. If still it is not connecting then follow some more methods to fix it.
5. Allow automatic IP address and DNS on your PC
Sometime there is possibility that IP address and DNS is causing issue. Make sure they are connected to default. To make your IP address and DNS to default follow some steps
- Open Settings on your PC.
- Go to Wifi settings, and under Related settings, tap on Change adapter options.
- Here you can see the different WiFi connections. Right click on the VPN connection you are currently connected with and choose Properties.
- Scroll the WiFi properties and click on Internet Protocol Version 4(TCP/ IPv4) and click Properties.
- Mark both IP address and DNS to Automatic.
By these steps you IP address and DNS are set to automatic and your Remote Desktop may works fine now.
6. Changes to Windows Registry
There is also an option to fix Remote Desktop through Registry feature. Don’t make unnecessary changes with Registry files as they have important control of your computer and you may lose important files.
- Open Registry. For this open Run command (Win + R key) and type
regedit , click OK.
- Navigate to HKEY_CURRENT_USERSoftwareMicrosoftTerminal Server Client.
- Right click on free space and choose New> DWORD. Enter Value data as 1 and click OK.
Restart your PC and check out the Remote Desktop app.
7. Make changes to Services
There might be the issue with services of Remote Desktop Protocol. Make sure you have start the service from service.msc. To check out services, follow some steps here.
- Type services.msc on the search bar and click on Services from the result on the best match.
- Check out for Remote Desktop from the list. Right click over it and make sure it is set to Start.
8. Turn Off Custom Scaling
Windows recently provide another great feature Custom scaling that gives you customization according to your requirement. But there is an issue with that. Many of the apps are still not working properly with custom scaling and may get fix soon but till now, try to turn Off custom scaling.
- Open Settings on your PC
- Go to System settings and here choose Display option.
- Under Scale and layout, click on Turn Off custom scaling
May be this was the reason behind not working of Remote Desktop. It will sign out once you click this option and restart your PC automatically.
9. Check Network Status (Public/ Private)
Windows offers two types of Network profile, either Public or Private network. Private is more common to home network and Public links with public Wifi, coffee shops,
It your network profile is set to be with Public then it has more restrictions with other networks to connect with. Turn this to Private so that it better connect to other devices without any restrictions.
- Open all the Wifi networks from the Wifi logo on the task bar.
- Tap on the connected network.
- Under Network profile, check Private option.
Windows Pro Remote Desktop
Restart you PC and try to access Remote Desktop.
10. Uncheck IPv6 Protocol
IPv6 protocol is by default enabled when you connected with wireless network on your phone and it has been noticed that many a times some applications are not using IPv6 network protocol and it is recommended that you can also uncheck IPv6 network protocol.
- Right click on network on taskbar and choose Network and Sharing Center.
- Choose Change adapter options from the list.
- Right click on the network you are currently connected with and select Properties.
- Uncheck Internet Protocol Version (TCP/IPv6) and click OK.
11. Use Third-Party tool
Atlast, if nothing works the only way lest is to go for third-party tool to share or monitor your screen. As already discussed there are different Remote Desktop tools that provide great features and secure way to manage PC.
I hope you find this tutorial informative and successfully fix the problem. For latest tech tutorial and online deals follow us on Facebook, Twitter.
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